FAQ

Frequently Asked Questions

Orders & Shipping

How long does processing take?
Orders are processed within 1–3 business days.

How long does shipping take?
Standard shipping within the US takes 5–10 business days after processing.

Do you ship internationally?
We currently ship within the US only. 

Will I receive a tracking number?
Yes! Once your order ships, you'll receive an email with tracking information.

Can my order ship in multiple packages?
Yes, since we source from multiple suppliers, your order may arrive in separate shipments.

Returns & Refunds

What is your return policy?
We accept returns within 30 days of purchase. Items must be in their original condition. Please review our Return Policy for details.

How long does a refund take?
Refunds are processed within 10 business days after we approve your return.

Are there items I cannot return?
Yes, some items are non-returnable. Please review our Refund Policy for details.

Products

Are your products ethically sourced?
Yes, we carefully vet all our suppliers to ensure quality and ethical standards.

How do I care for my items?
Care instructions are included on each product page.

Contact & Support

info@mysureelements.com

How can I contact you?
You can reach us via our Contact page. We aim to respond within 1–2 business days.